Who this is for
This article is for Searcle workspace users responsible for maintaining accurate and complete company information.
What you’ll do
You’ll review your auto-generated knowledge base, update existing information, and add missing details. Once saved, Searcle immediately uses this information across generated content and answers.
What the knowledge base is
The Knowledge Base defines what Searcle knows about your company.
It is created automatically when your workspace is set up, using public information such as:
Your website
Product documentation
Trusted third-party sources
Because this information is generated by AI, it may be incomplete, outdated, or incorrect. Reviewing it early helps prevent inaccurate or misleading output later.
Before you start
Log in to your Searcle workspace.
Open Knowledge Base from the main navigation.
Use the left sidebar to move between sections.
If you don’t see a Knowledge Base after signing in, contact Searcle support before continuing.
Where to find your knowledge base
Log in to your Searcle workspace.
Open Knowledge Base from the main navigation.
Use the left sidebar to move between sections.
How editing and adding content works
You can edit existing information or add new content directly in the Knowledge Base.
Click any field to edit existing content.
To add new information, navigate to the relevant section and select actions like Add Use Case, Add Product, or Add Case Study.
Enter or update the information.
Click Save changes.
All updates take effect immediately.
Who can edit the knowledge base
Anyone with access to the workspace can view the Knowledge Base.
If you can view the Knowledge Base but cannot edit or save changes, contact Searcle support.
How to review efficiently
You don’t need to perfect everything in one pass. Start with the information that has the biggest impact on generated content.
Focus on:
Correct inaccuracies
Update outdated terminology, missing features, or incorrect descriptions.
Add missing details
Include brand voice guidelines, key use cases, and relevant examples.
Delete irrelevant information
Delete entries that don’t apply to your business.
You can return to the Knowledge Base at any time to continue refining these details.
Example: writing factual entries
Avoid:
“We are the best ecommerce platform for anyone who wants to sell online.”
Good:
“Shopify is an ecommerce platform that helps merchants create, manage, and grow online stores.”
Avoid marketing slogans, opinions, internal notes, or unverified claims. The Knowledge Base should remain factual and customer-facing.
What to review
The Knowledge Base includes sections such as:
Basic company details
Products and services
Use cases and case studies
Customer profiles
Content personas
Competitors
Trust and compliance information
Industry context
External citations
Review each section and update or add content so it accurately reflects your business.
How to confirm you’re done
You’re finished once the information accurately reflects your company and your changes are saved. Searcle will then use this information across generated content and answers.
Troubleshooting
I don’t see a Knowledge Base
Make sure you’re logged in to the correct workspace. If it’s missing, contact Searcle support.
I can’t edit, add, or save changes
If editing or saving is disabled, contact Searcle support for assistance.